F.A.Q
If you don't find your question below, please email Info@Dituevents.com or call us, and we will be happy to answer any questions!
DO YOU HAVE A SHOWROOM?
Unfortunately, at this time we do not have a showroom.
DO YOU HAVE PRINTED MARKETING MATERIAL?
Ditu Events always strives to offer our clients the latest options and set the trend for events, we are constantly updating our collection and the best way to view all our product offerings is on our website.
WHAT'S YOUR COMMUNICATION STYLE?
Our style is a combination of email, text, virtual and in-person meetings.
HOW WILL YOU CONVEY YOUR FINAL DESIGN?
We use images for inspiration via email or design board with explanations on what elements we will be adding/ removing for your specific design through zoom.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept credit cards, Zelle, & ACH. A 3% processing fee is applied with a credit card payment.
ARE YOU GOING TO BE THE LEAD ON THIS JOB FROM START TO FINISH?
We focus on one event per weekend, which allows our owner Sabritta, to focus and lead every event.
WHAT'S YOUR BACKUP PLAN?
We try to plan ahead for common event issues. For instance, we always recommend that outdoor weddings/events have a rain location in plan.
DO YOU SET UP AND TAKE DOWN RENTAL PIECES FROM OTHER COMPANIES?
You must ensure someone is designated to take care of the assembly and placement of your rental pieces. Keep in mind, that this is seldom a 1–2-person task, and these items must be assembled and placed before decorations can take place.
HOW LONG DO YOU NEED TO SET UP?
The initial quotes that we give to our clients for decor assume at least 4 hours of setup time at the venue. Additional fees will be accrued if our team has less time than that to set up.
WOULD THE PRICE CHANGE IF WE CHOSE NOT TO USE AN ITEM FROM THE PACKAGE?
No, the Price stay the same.
CAN I RENT ITEMS FROM THE INVENTORY?
Only items on the rental section are items that can rented out.
ARE THE CANDLES REAL?
We use wax Led Candles with a patented resin-wet look resembling melted liquid wax pooling around the wick combined with a realistic 3D flicker-flame effect to recreate the look of a real burning wax candle covered in wax .
WHAT DO I OWN AFTER THE EVENT?
If provided additional items for the event by the client, the item will belong to the clients after the event.
DO YOU CHARGE A DESIGN FEE OUTSIDE OF THE ACTUAL DESIGN ITSELF
We do not charge a separate design fee for updated designs. We charge a one-time fee for the design and setup labor, and additional fees are only attributed to additional materials or setup labor needed due to a design change.
DOES THE DESIGN STAFF STAY THROUGH OUT THE PARTY?
If we are not planning and coordinating the event our staff returns 30 minutes before breakdown.
DOES YOUR CREW EXPECT TO GET FED ON THE JOB?
We only expect to be fed on the job for those events that require us to stay for the duration of the events ( ie out of town, combined with planning services etc).